1."Organizers" refers to The Groves for Entertainment.
2."Guests" refers to the ticket holder of The Groves.
3."Tickets" include general access, reservations or any other type that grants entry to The Groves.
4."Venue" refers to The Groves Zone.
5."Event" refers to all services, restaurants and events organized by The Groves.
6.All guests must abide by all the terms, codes and conditions when issuing or attempting to use the ticket.
Ticket Terms:
—All reservations and paid minimum charges are non-refundable, non-transferable and non-changeable.
—General Access is purely an entrance pass and is not deductible from any purchases made inside The Groves village shops and Al Jalsa area.
—By being issued a ticket, you agree to abide by all the terms and conditions and adhere to any other responsible terms and conditions or restrictions provided by the organizer before or during the event.
—We kindly request our valued guests to note that children under 6 years old are not permitted.
—Children under 12 years of age are strictly not allowed in the restaurants.
—Guests cannot switch to another restaurant after the booking has been completed.
—Any ticket issued by The Groves (app, website or ticket windows) cannot be changed, transferred or refunded under any circumstances.
—If the organizers cancel, postpone or change the date of their event, the ticket purchased by the guest can only be transferred to a new date upon guest's request and confirmation of the organizer.
—All guests are solely responsible for checking the date, time, location and age restriction of the tickets. Including special events & sports matches.
—Please note that re-selling the ticket is strictly prohibited.
—Pets are not allowed inside The Groves.
—The organizer will not be held liable for any loss or damage incurred to any forgotten personal belongings.
—Guests are not allowed to carry in any food and beverages from outside the venue.
—Ticket holders and their personal belongings may be searched upon entering the venue, prohibited and dangerous items will be confiscated.
—Entry to The Groves may be refused if the validity of the ticket is questionable.
—The Groves reserves the right to amend, change and update these General Terms & Conditions when deemed necessary.
Code of Conduct:
—The Groves dress code is “Smart Casual or Casual Elegant”.
—Guests must abide by public appearance regulations applicable in Saudi Arabia.
—People wearing shorts will be denied entry to The Groves.
—No professional cameras and video recorders are permitted at the venue.
—All guests consent to being photographed, recorded (audio and/or video) as an attendee at the venue and agree for it to be used for The Groves social media platforms or any other platform or websites.
—The organizers will not be held liable to any bodily injury, illness, death of any guest (including ticket holder) and/or loss or damage to personal effects arising out of or in connection with the event.
—The organizer has the right to remove whoever commits an act that, in the opinion of the organizer, is considered to be contradicting local laws, rules and regulations of the venue.
—Smoking is not allowed outside the dedicated smoking areas.
—All guests must abide by all rules, regulations and be respectful to local laws of the Kingdom of Saudi Arabia.
—The Groves has the full right to refuse or deny entry to any guest who does not respect the local policies and customs of the Kingdom of Saudi Arabia.
Reservations:
—Selected restaurants at The Groves require prior reservation and payment.
—Restaurant bookings are final and cannot be changed.
—All guests are solely responsible for checking their reservation time, date and location.
—All reservations and paid minimum charges are non-refundable, non-transferable and non-changeable.
—All guests must arrive at the restaurants at their reservation time. Each reservation has a set seating time of up to 2 hours, depending on the seating area. Guests may not exceed their reserved time or stay during a slot they did not book.
—The restaurant will hold your table for only 15 minutes from your reservation start time. After that, your reservation may be cancelled.
—If guests do not arrive within 15 minutes of their reservation start time, The Groves has the right to give the reservation to another guest without refunding any amounts paid.
—Minimum Charge credit is only applicable for the guests who have actually shown up for their reservation.
—Guest must be 18 years old and above to be served Shisha.
—Visitors must not appear at The Groves site in immodest clothing or clothing bearing images, shapes, signs, or expressions that contradict with Public Decency Regulations.
—Once guests exit The Groves, they are not allowed to re-enter unless purchasing a new ticket.
Al Jalsa
1. Access & Usage
—Minimum charges are applied at Al Jalsa. General Access charges are not redeemable.
—Children below the age of 12 are not permitted.
—Seating is available on a first-come, first-served basis. No reservations are allowed.
—Guests must wait to be seated by the host.
2. Conduct & Etiquette
—Guests must be respectful of others and maintain a family-friendly environment.
—Disruptive behavior, or offensive language is strictly prohibited.
—Organized gatherings, parties, or events require prior approval from management.
3. Food & Beverages
—Guests are not permitted to bring outside food or beverages into The Groves.
—Unless otherwise specified, minimum charges may apply.
—Al Jalsa only allows food and beverages orders from Al Jalsa or The Groves Pizzeria.
4. Cleanliness & Waste Management
—Guests are responsible for keeping their area clean and must dispose of trash in designated bins.
—Leaving food, litter, or personal items unattended is not allowed.
5. Safety & Property Care
—Furniture and picnic facilities must be used properly and not moved or damaged.
—Management is not responsible for lost, stolen, or unattended belongings.
6. Time Limits & Closing Hours
—Guests may use The Groves Garden during venue operating hours only.
—Security staff may ask guests to vacate Al Jalsa area if necessary (e.g., for cleaning, maintenance, or overcrowding).
7. Management Rights
—The Groves reserves the right to refuse or revoke access to any guest who violates these rules.
—Management decisions are final in ensuring the safety and comfort of all guests.
LUCA PARK TERMS & CONDITIONS
ENTRY & EXIT
—Children below the age of 6 years are not allowed to enter The Groves & Luca Park.
—Children entering Luca Park that are 6-12 years of age must be accompanied by an adult and supervised at all times.
—Guests with dogs must enter through the designated Luca Park Gate.
—Dogs are not allowed to enter The Groves.
—Guests entering Luca Park from The Groves with General Access will be required to purchase a Luca Park ticket to enter Luca Park.
—All payments for Luca Park are made at Luca Park reception.
—Luca Park entrance is limited to human guests and their pet dogs.
—Please contact Luca Park reception for the latest prices, timings and terms.
—Luca Park guests who arrive with their dogs and wish to enter The Groves must purchase a General Access ticket and enter through The Groves Main Gate. Dogs are not allowed to enter The Groves.
HEALTH
—All dogs must have a valid health card.
—All dogs will undergo a quick health assessment to ensure the dogs do not carry any diseases including X Ray Check, Behavioral Screening, Tooth & Gums inspection.
—Luca Park can provide deworming pills, if required.
—Dogs must not have had or been exposed to any contagious or communicable illnesses within the 30 days prior to their arrival and if there’s any signs of vomiting, coughing, gagging, sneezing, runny nose, inflamed/red eyes or diarrhea, Luca Park reserves the right to deny entry.
—We cannot admit any pet with stitches, bandages, a cast, head cone, or splints.
—Only vaccinated dogs are allowed to enter the park.
—Dogs without proper vaccination records will be denied entry.
—Dog owners are required to notify us of any significant health issues and/or any changes in your pet’s recent behavior or routine.
—Dog owners are required to provide a full medical history on their pets.
BEHAVIOUR
—All dogs need to undergo a behavior and temperament assessment, and Luca Park reserves the right to deny entry to any dogs that show signs of behavior that is likely to disrupt the harmony.
—If your dog starts to display unacceptable behavior while with us, we will take him or her out of the general play area for some time-out.
—Female dogs in their seasonal period are not allowed to enter to prevent potential fights between male dogs.
GENERAL RULES FOR LUCA PARK
—All dogs must have a collar name tag.
—Choke, pinch or prong collars and any sort of chains are not permitted. Harnesses are OK.
—Big Dogs must wear muzzles to enter the park. If visitors do not have a muzzle, Luca Park can offer muzzles for purchase.
—Owners are responsible for their dogs and any damage or injuries caused.
—Keep your dog on a leash until inside the designated off-leash area.
—Be considerate of other visitors and their pets to ensure an enjoyable experience for all.
—Smoking is prohibited within Luca Park to maintain a clean and safe environment.
—Dogs showing signs of aggression will need to be removed or wear a muzzle.
—Dogs must be free of fleas and ticks to prevent infections.
—Always stay within sight of your dog to ensure their safety and the safety of others.
—Always enter and exit using appropriate gates.
—Unspayed or unneutered dogs may not be permitted.
—All dog owners must be at least 16 years of age.
—Puppies under 4 months are not allowed to enter.
—Persistent barking of dogs should be addressed to maintain a calm environment.
—Shared dog toys must be approved by Luca Park staff to avoid disputes.
—Banned Breeds include: Pitbulls (all kinds), American Staffordshire terrier, All kinds of Pitbull; Japanese Tosa (Tosa Inu; Tosa Fighting Dog), Cane Corso, American Bully, Wolf Dog Hybrid (Any dog mixed with a wolf), Brazilian Fighting Dog (Fila Brasileiro, Brazilian Mastiff), Argentinian Fighting Dog (Dogo Argentino, Argentinian Mastiff)
GROOMING
—All our grooming facilities are available to all dogs with valid annual vaccinations.
—Luca Park does not take responsibility for any injury, allergic reaction or illness sustained during grooming.
—Banned Breeds and pets with aggression issues must wear a muzzle when they arrive for grooming.
—The welfare of your dog remains your responsibility during the grooming process. Any conditions of your dog must be communicated beforehand to the Luca Park staff.
—Please note that severely matted dogs may not necessarily end up looking the way you want them to at the end of the grooming session. The groomer will contact you if matting is severe and discuss options.
—Non-Member dogs will rest in our grooming cubicles after the grooming treatment until you arrive for collection.